Senior Customer Success Manager

1 week ago


Fort Wayne, Indiana, United States Carrier Full time
About the Role

We are seeking a highly skilled Senior Customer Success Manager to join our Carrier Controls team. As a key member of our commercial business segment, you will be responsible for maintaining and growing all facets of the customer relationship to drive world-class customer satisfaction.

Key Responsibilities:
  • Customer Satisfaction: Hold regular customer status reviews and drive customer satisfaction to a highly satisfying level.
  • Quality: Work with customer factories to ensure products meet quality expectations and define project requirements.
  • Delivery: Review customer factories monthly on-time delivery reports and work with Carrier Controls customer service and Logistics department to achieve 100% OTD.
  • Forecasting: Work with customer factories monthly to generate an accurate 12-month forecast and provide market intelligence for each business area.
  • Quoting: Work with the product manager to determine customer pricing and generate quote letters for product updates and new product introductions.
  • New Business: Identify new business opportunities and support the product manager in developing Business Opportunity Proposals and engineering development plans.
Requirements:
  • Bachelor's degree
  • 6+ years of experience in development and execution of product strategies for customers
  • 3+ years of experience leading people in cross-functional organization
  • 3+ years of experience managing accounts and relationships with diverse sets of customers in US & Europe
What We Offer:

Carrier is an equal opportunity employer and offers a competitive salary range of $112,828 - $157,959 annually.



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