Clerical Support Specialist

2 weeks ago

Bozeman, Montana, United States Gallatin County, MT Full time
Salary: $23.46 Hourly

Location: Bozeman, MT

Job Type: Full-Time

Department: Treasurer - Motor Vehicle

POSITION OVERVIEW

This role is situated within the Motor Vehicle Department of the Treasurer's Office, focusing on clerical responsibilities associated with the processing of vehicle titles and registrations. The incumbent will assist clients in completing necessary documentation while ensuring accuracy, completeness, and adherence to regulatory standards. This position entails providing routine information regarding registration protocols, conducting database searches for customer background verification, performing data entry tasks, and managing fee collection and verification. The role reports to the Motor Vehicle Supervisor and does not include supervisory responsibilities.

Key Responsibilities
  • Ensure the accuracy and completeness of customer documentation, including vehicle titles from various jurisdictions, and interpret necessary legal documents for vehicle ownership transfer, such as powers of attorney, divorce decrees, and other relevant court documents.
  • Address documentation deficiencies with clients and guide them on obtaining required information.
  • Conduct background investigations on customers through database searches.
  • Input all registration and title data into the Montana Department of Justice computer system, maintaining high accuracy.
  • Collect and verify fees from clients, ensuring proper transaction balancing at the end of each day.
  • Respond to inquiries via phone and email.
  • Organize and file documents systematically.
  • Engage in special assignments, including license plate inventory, training attendance, and professional representation at Motor Vehicle conferences.
  • Provide support to colleagues by sharing knowledge and skills related to licensing and registration processes, assisting with inquiries, and resolving routine issues.
Additional Duties
  • Perform various other tasks as assigned by the supervisor, which may include participation in special projects, temporary coverage for colleagues, ongoing training, and other functions as required. In the event of a local emergency, employees may be called upon to provide essential services during the crisis and subsequent recovery efforts.
QUALIFICATIONS

This position requires proficiency in various computer software and systems, knowledge of state and county motor vehicle licensing and registration laws, effective verbal and written communication skills, and the ability to work well under pressure while maintaining positive relationships with the public.

EDUCATION & EXPERIENCE

The necessary knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to a high school diploma and two years of relevant on-the-job training.

SUPPLEMENTAL INFORMATION

VALUES

Commitment to Service: Employees are dedicated to meeting the needs of constituents with positivity and respect, understanding the significance of their roles in making a difference.

Teamwork: Employees work collaboratively to achieve common goals, fostering a positive work environment by valuing the strengths of colleagues.

Mutual Respect: Employees are open-minded and respectful, listening to diverse opinions to create effective solutions.

Innovation: Employees maintain a solution-oriented mindset, creatively addressing challenges and anticipating future needs.

Effectiveness: Employees complete tasks accurately and thoroughly to achieve desired outcomes.

Responsibility: Employees are accountable for their actions, making informed decisions and fulfilling their obligations transparently.

Application Requirements:
  • Cover Letter
  • Resume
  • Job Service certified typing test (45 wpm)
  • Job Service certified 10-key data entry test
Background Check: The final candidate will be required to successfully pass a criminal history check and background investigation.

Equal Opportunity Employer: Gallatin County is committed to equal opportunity in employment, considering all applicants based on merit and qualifications without discrimination.

Benefits: Full-time employees are eligible for comprehensive medical health benefits, including dental and vision coverage, with premiums covered by the County. Additional benefits include flexible spending plans, retirement options, sick and vacation leave, and paid parental leave.

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