Healthcare Reception and Billing Specialist

2 weeks ago


Richmond, Virginia, United States D Keith Crossen M D P C Full time
Job Overview

The full-time position of Reception and Billing within the D Keith Crossen M D P C framework offers a dynamic and varied opportunity to collaborate with both clinical and administrative personnel at all levels to deliver primary care to our patient community. This role encompasses both billing and reception duties. We are in search of a candidate with a solid background in medical billing. The position also necessitates a candidate who is highly adept at engaging with patients directly and via phone to address billing inquiries, scheduling needs, and medication refill requests, all while supported by the clinical team.

Key Responsibilities:

  • Act as the main staff member handling all incoming calls each day regarding scheduling, billing, and medication refills.
  • Respond to voicemails daily concerning scheduling, billing, and medication refills.
  • Comfortably navigate patient records to verify medication refill dates, appointment specifics, and demographic information.
  • Engage effectively with both clinical and administrative teams on billing-related issues.
  • Ensure completion of all billing for patient visits on a daily basis.
  • Generate regular reports from the EMR system related to billing operations.
  • Assist in the transfer of documentation to other healthcare providers involved in the patient's care, such as specialists.
  • Utilize Excel and Google Docs for daily workflow quantification reporting.
  • Perform printing, copying, scanning, and mailing tasks as required by clinical and administrative teams.


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