Help Desk Support Specialist

2 days ago


Salt Lake, Utah, United States Kenworth Sales Full time
Kenworth Sales Company is a family-owned business with a rich history dating back to 1945. As a dedicated Help Desk Support candidate, you will be part of a close-knit team that values reliability, flexibility, and a strong work ethic. Your primary responsibility will be to provide exceptional customer service and technical support to our customers, resolving hardware and software issues in a timely and efficient manner.

**Key Responsibilities:**

* Respond to and resolve technical issues received from customers
* Identify and prioritize tickets according to urgency and complexity
* Collaborate with team members to escalate issues when necessary
* Maintain accurate documentation and logs of work performed
* Stay up-to-date with company software and hardware products

**Requirements:**

* Associate's degree in IT or related field, or equivalent work experience
* Excellent customer service and interpersonal skills
* Strong communication and problem-solving skills
* Ability to work independently and as part of a team
* Willingness to participate in an on-call rotation

**Benefits:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

Kenworth Sales Company is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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