Help Desk Support Specialist
2 days ago
**Key Responsibilities:**
* Respond to and resolve technical issues received from customers
* Identify and prioritize tickets according to urgency and complexity
* Collaborate with team members to escalate issues when necessary
* Maintain accurate documentation and logs of work performed
* Stay up-to-date with company software and hardware products
**Requirements:**
* Associate's degree in IT or related field, or equivalent work experience
* Excellent customer service and interpersonal skills
* Strong communication and problem-solving skills
* Ability to work independently and as part of a team
* Willingness to participate in an on-call rotation
**Benefits:**
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
Kenworth Sales Company is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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