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Assistant Clinic Operations Manager

2 months ago

Fremont, California, United States Washington Township Medical Foundation Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Clinic Operations Manager to join our team at Washington Township Medical Foundation. The successful candidate will be responsible for assisting the Clinic Manager in overseeing the administration and operations of assigned clinics, ensuring regulatory compliance and alignment of organizational goals.

Key Responsibilities:

  1. Assist the Clinic Manager in overseeing care, including day-to-day operations, clinic-specific policies and procedures, marketing, customer/patient satisfaction, facilities maintenance, procurement of supplies and contact services, finance/budget, planning and development.
  2. Complete various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.
  3. Help manage facilities and the environment, ensuring a safe and clean manner and presenting a professional environment at all times.
  4. Assist the Clinic Manager in supervising and directing the work of staff to achieve optimum patient flow and cycle times appropriate for services.
  5. Assist the Clinic Manager in the hiring process for new employees.
  6. Ensure that staff understand and comply with organization protocols, including medical standards and guidelines, risk management and safety procedures, regulations regarding patient rights, HIPAA requirements, and applicable OSHA safety standards.
  7. Assure that all equipment is maintained in good repair or is replaced as needed and monitors building for cleanliness.
  8. Assist the Clinic Manager in strategic planning to increase revenue and outreach programs.
  9. Resolve patient complaints using the Patient First Ethic model.
  10. Responsible for covering the duties of the Clinic Manager in their absence.

Requirements:

  1. High School graduate or GED
  2. Some college is preferred in business, healthcare, or a closely related field.
  3. A working knowledge of best clinical and management practices, including performance and quality improvement methodologies such as Lean, Total Quality Management (TQM), Epic EMR.
  4. Preferred experience in a supervisory role, including demonstrated success in managing financial resources, identifying and meeting patient requirements, and working effectively with medical staff and physicians.

Competencies:

  1. Business Acumen
  2. Interpersonal Relationships
  3. Collaboration Skills
  4. Communication Proficiency
  5. Decision Making
  6. Initiative
  7. Leadership
  8. Problem Solving/Analysis
  9. Technical Capacity