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Patient Appointment Coordinator

2 months ago

Naples, Florida, United States Woodruff Institute Llc Full time
Job Overview

We are looking for a motivated and enthusiastic individual to become a vital part of our expanding Dermatology & Facial Plastic Surgery practice. This role is integral to the team-oriented approach at Woodruff Institute, which is committed to providing exceptional dermatologic and aesthetic services in an outpatient setting, emphasizing personalized care in a sophisticated atmosphere.

The Patient Appointment Coordinator plays a crucial role in assisting patients over the phone, managing appointment schedules, collecting accurate demographic and insurance details, and registering patients effectively.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Deliver patient-focused customer service
  • Manage multi-line phone systems
  • Coordinate patient appointments using our electronic scheduling platform
  • Arrange appointments to align with patient needs while respecting provider schedules
  • Handle appointment rescheduling and cancellations as necessary
  • Confirm insurance eligibility
  • Register patients, verify and update their information, and prepare necessary confirmation letters and welcome packets as assigned
  • Adhere strictly to HIPAA regulations to ensure patient confidentiality

Required Skills

  • Technical Skills:
    1. Excellent verbal and written communication abilities
    2. Familiarity with medical scheduling and electronic health record systems
  • Interpersonal Skills:
    1. Strong focus on customer service
    2. Ability to manage multiple tasks simultaneously
    3. Attention to detail
    4. Capability to maintain composure under pressure
    5. Professional and courteous demeanor
    6. Team-oriented mindset

Work Environment

This position operates in a fast-paced setting. It primarily involves sitting for extended periods, utilizing a headset for communication, and working at a computer.

Physical Requirements

The role necessitates prolonged periods of sitting and direct engagement with a computer monitor.

Education and Experience Requirements

  • A High School diploma or GED is mandatory
  • Experience in customer service is essential

Preferred Qualifications

  • One to three years of experience as a Medical Scheduler
  • Proficiency with Electronic Medical Records and scheduling software

Additional Requirements

  • Must be able to speak, read, and write in English.

Work Authorization

Must be legally authorized to work in the United States and provide the necessary identification and authorization documents.

We are an Equal Opportunity Employer.

Benefits Offered

  • Health, Dental, and Vision Insurance
  • Generous Paid Time Off
  • 401(k) Retirement Plan
  • Uniform Allowance
  • Annual Salary Review
  • Quarterly Bonus Opportunities
  • Employee Recognition Programs
  • Company Events
  • Complimentary Cosmetic Services
  • Significant Discounts on Premium Products and Aesthetic Services