Lead Cashier Team Lead

7 days ago


Dedham, Massachusetts, United States BJ's Wholesale Club Full time
Job Summary

We are seeking a highly skilled and experienced Front End Lead to join our team at BJ's Wholesale Club. As a Front End Lead, you will be responsible for overseeing the frontline operations, coaching and developing team members to provide excellent customer service, and driving membership metrics through acquisition, retention, loyalty, and experience programs.

Key Responsibilities
  • Supervise the front line team members, including cashiers, SCO, and membership desk, in the absence of the Front End Manager.
  • Model and provide excellent customer service, while coaching, teaching, and developing team members to do the same.
  • Drive membership metrics through acquisition, retention, loyalty, and experience programs.
  • Drive member engagement, speed, and productivity on the front end.
  • Train, coach, motivate, recognize, and provide input on evaluation of frontline team members on tasks, responsibilities, and expectations defined by position.
  • Utilize Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement.
  • Perform front end responsibilities, including closing through POS, and member escalated service issues, etc.
  • Act with a sense of urgency to ensure members are assisted in a timely and efficient manner.
  • Act as a backup for cashiers and Membership Sales Ambassadors when needed.
Requirements
  • Prior leadership experience preferred.
  • Prior membership or sales knowledge and experience preferred.
  • Prior cashier experience preferred.
  • Basic math skills required.
Work Environment

The Front End Lead will work in a fast-paced retail environment, with frequent movement on hard surfaces. The role may require occasional bending, handling, pulling, reaching, and/or stooping to examine or scan merchandise. The Front End Lead will also be required to lift objects up to 30 pounds and may need to lift and move heavy and/or awkward objects greater than 30 pounds with assistance.


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