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Front Office Eligibility Specialist

2 months ago

San Francisco, California, United States St Anthony Foundation Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Office Eligibility I to join our team at St. Anthony Foundation. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth registration process.

Key Responsibilities
  • Greet and assist patients in a courteous and professional manner, utilizing the G.U.E.S.T. standards to determine their needs and direct them appropriately.
  • Work closely with nursing staff to determine provider/nursing availability and flag urgent medical needs via our Electronic Medical Record (EMR).
  • Register new patients, ensure complete information on registration forms, and enter information in our Practice Management system.
  • Assist patients with completion of registration forms as needed and ensure complete patient information on narrative records and intake sheets.
  • Enter patient demographic and visit information into our database/computer system, Practice Management System, and/or Electronic Medical Record as appropriate.
  • Schedule new and follow-up appointments in our Practice Management system.
  • Screen telephone calls, make appointments via telephone, take messages for staff and providers, properly transfer telephone calls, make patient reminder calls, and check answering machine and fax daily.
  • Act as a clinic resource for patient questions and work as part of the clinic team to ensure a successful team environment.
  • Inform patients of Notice of Privacy Practices, obtain patients' signed acknowledgement and consent, and maintain forms and office supplies required for front desk activities.
  • Secure the clinic at the close of each working day, turn off computers, clear all working areas, and secure patient information.
  • Assure the readiness of the reception area for each working day and have all front desk activities fully operational at the start of business hours.
  • Support the front office staff with data/report entry, assist with the indexing and scanning of documentation into our EMR system, and assist with the collecting of provider-processed CHDP PM 160.
  • Perform other duties as assigned by Supervisor, Clinic Director, or Lead Physician, and follow Front Office procedures in emergency situations.
Requirements
  • Two years of demonstrated work experience, preferably in a medical/clinical setting.
  • High School diploma or GED required.
  • Strong customer service skills required.
  • Bilingual Spanish/English, Cantonese/English, Vietnamese/English, or other Asian language desired.
  • Ability to work successfully with a culturally diverse and economically disadvantaged patient population.
  • Proficient with various computer programs, such as Microsoft Office, Microsoft Excel, email, etc.
Work Environment

St. Anthony Foundation is a team-based organization that values diversity and respect for all employees and applicants. We are committed to providing high-quality healthcare to the uninsured and poor, and we expect our employees to share this commitment.

We honor diversity and respect the religious commitments of all employees and applicants. In turn, our employees respect the Franciscan traditions and Catholic Social Teachings on which this organization is based, and they support the mission of St. Anthony's.