Front Office Eligibility I Specialist

3 weeks ago

San Francisco, California, United States St Anthony Foundation Full time
Job Summary

The Front Office Eligibility I is responsible for providing exceptional patient care and ensuring a smooth registration process. This role requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.

Key Responsibilities
  • Greet and assist patients in a courteous and professional manner, utilizing the G.U.E.S.T. standards to determine their needs and direct them appropriately.
  • Work closely with nursing staff to determine provider/nursing availability and to flag urgent medical needs via the Electronic Medical Record (EMR).
  • Register new patients, ensure complete information on registration forms, and enter information in the Practice Management system.
  • Assist patients with completion of registration forms as needed, and ensure complete patient information on narrative records and update intake sheets.
  • Enter patient demographic and visit information into the database/computer system, Practice Management System, and/or Electronic Medical Record as appropriate.
  • Schedule new and follow-up appointments in the Practice Management system.
  • Screen telephone calls, make appointments via telephone, take messages for staff and providers, properly transfer telephone calls, make patient reminder calls, and check the answering machine and fax daily.
  • Act as a clinic resource for patient questions, and work as part of the clinic team to ensure the team's success.
  • Inform patients of the Notice of Privacy Practices, obtain patients' signed acknowledgement and consent, and maintain forms and office supplies required for front desk activities.
  • Secure the clinic at the close of each working day, turn off computers, clear all working areas, and secure patient information.
  • Assure the readiness of the reception area for each working day, and have all front desk activities fully operational at the start of business hours.
  • Support the front office staff with data/report entry, assist with the indexing and scanning of documentation into the EMR system, and assist with the collecting of provider-processed CHDP PM 160.
  • Perform other duties as assigned by the Supervisor, Clinic Director, or Lead Physician, and follow Front Office procedures in emergency situations (911, CSS, etc.).
Requirements
  • Two years of demonstrated work experience, preferably in a medical/clinical setting.
  • High School diploma or GED required.
  • Strong customer service skills required.
  • Bilingual Spanish/English, Cantonese/English, Vietnamese/English, or other Asian language desired.
  • Ability to work successfully with a culturally diverse and economically disadvantaged patient population.
  • Proficient with various computer programs, such as Microsoft Office, Microsoft Excel, email, etc.
Work Habits
  • Punctual, reliable, cooperative attitude, good attention to detail, and a team player.
  • Ability to be polite, tactful, firm with the public, and set limits and handle pressure situations with clients.
  • Commitment to the St. Anthony Foundation Statement of Values and to the preservation of appropriate healthcare to the uninsured and poor.

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