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Senior Computer User Support Specialist

2 months ago

Fernandina Beach Florida, United States Cayuse Shared Services Full time
About the Job

Cayuse Shared Services is seeking a highly skilled Senior Computer User Support Specialist to join our team. As a key member of our IT department, you will provide technical assistance to computer users, resolving issues and providing recommendations on equipment and asset management.

Responsibilities
  • Provide technical support to computer users, answering questions and resolving issues in person, via telephone, or electronically.
  • Identify and track user issues, software conflicts, and hardware device conflicts through our IT incident ticketing system.
  • Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents.
  • Deliver 24/7/365 IT technical support to approved seat service users at various locations and sites.
  • Provide timely restoral and proper maintenance of laptops, tablets, workstations, and peripheral devices.
  • Recommend lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition.
Requirements
  • Associate's degree or equivalent experience.
  • 6 years of experience in computer user support.
  • Comprehensive knowledge of IT technical support.
  • Knowledge of lifecycle replacement of equipment.
  • Secret Clearance required.
  • COMPTIA Security Certification.
Working Conditions

This is a professional office environment with a fast-paced and dynamic work environment. The ideal candidate will be able to work varying schedules and extended hours to meet business needs and project deadlines.