Desktop Support Specialist
3 weeks ago
Job Title: Desktop Support Specialist
Job Summary:
We are seeking a skilled Desktop Support Specialist to provide on-site and remote technical support services to end-users. The ideal candidate will have excellent problem-solving skills, a strong understanding of computer hardware and software, and the ability to work effectively in a team environment.
Key Responsibilities:
- Provide on-site and remote technical support services to end-users
- Build, configure, and troubleshoot computer hardware and software
- Support mobile devices, printers, scanners, and other peripherals
- Perform daily tape changes in support of local backup routines
- Use a call logging system to track and resolve technical issues
Requirements:
- 9+ years of experience in desktop support
- Excellent problem-solving skills and attention to detail
- Strong understanding of computer hardware and software
- Ability to work effectively in a team environment
- Excellent communication skills
Preferred Qualifications:
- Experience with Microsoft SCCM
- Knowledge of Windows 7/10 and related hardware platforms
- Experience with building, configuring, replacing, and troubleshooting PC and laptop hardware components
Remote Work Option:
We also offer a remote work option for this position, where you will provide desktop support services to end-users remotely.
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