Senior Support Specialist

4 hours ago


Huntington Beach, California, United States Capital One Full time
Job Summary

We are seeking a highly skilled Senior Support Specialist to join our team at Capital One. This role will provide critical communication and coordination for our geographically dispersed enterprise workforce, acting as a liaison between the Support Organization and its partners.

Key Responsibilities
  • Provide exceptional customer service and quick decision-making skills to identify opportunities that support and enhance the work between the Support Organization and its partners.
  • Communicate and coordinate with internal and external departments with respect to ongoing projects, strategies, and technologies.
  • Focus on execution, accountability, and results to improve the end-user experience while driving operational efficiencies.
Requirements
  • High School Diploma, GED, or equivalent certification.
  • At least 2 years of experience in managing IT projects or operations teams.
  • At least 2 years of Technical Operations experience.
  • At least 2 years of experience in IT systems and infrastructure.
  • At least 2 years of experience with desktop platforms and operating systems.
  • At least 2 years of experience with incident management and reporting tools.
Preferred Qualifications
  • Bachelor's Degree in Business, Information Systems, Computer Science, or Military experience.
  • At least 2 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
  • ITIL Certification.
  • At least 3 years of experience with ServiceNow.
  • At least 3 years of experience in Project Management (planning, executing, tracking).


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