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Customer Support Specialist

2 months ago


New Orleans, Louisiana, United States Posigen Full time
Position Overview

As a Customer Support Specialist, you will play a vital role in ensuring customer satisfaction and maintaining the integrity of our services. Your primary responsibilities will include:

  • Addressing Inquiries: Respond to customer inquiries regarding PosiGen's contractual commitments, system functionality, and maintenance procedures.
  • Communication: Handle both incoming and outgoing calls to assist customers effectively.
  • Compliance: Adhere to all regulatory requirements and company policies consistently.
  • Customer Experience: Deliver a high standard of customer service, ensuring a professional and reliable experience for all clients.

This role is essential in fostering positive relationships with our customers and enhancing their overall experience with our services.