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Customer Service Representative

2 months ago

Horsham, Pennsylvania, United States Plymouth Rock Assurance Full time
{"title": "Customer Care Representative", "description": "Overview

Plymouth Rock Assurance is seeking a skilled Customer Care Representative to join our team. As a key member of our service center, you will play a vital role in providing exceptional service to our valued customers, agents, and partners.

Key Responsibilities
  • Answer inquiries via phone, email, and texting regarding policies, coverages, and premiums with confidence and accuracy.
  • Ensure first call resolution, making the customer experience as seamless as possible.
  • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
  • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
  • Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
  • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
Requirements
  • Strong interpersonal, communication, and organizational skills.
  • Analytical mindset with good decision-making abilities.
  • Proficiency in computer skills and data entry.
  • High motivation to take ownership and follow up on tasks.
  • Flexibility to adapt to a fast-paced, changing environment.
  • Ability to work weekdays and rotational Saturdays.
  • High school diploma required, college degree is a plus.
  • Spanish language proficiency is a plus.
About Us

Plymouth Rock Assurance is a leading provider of personal and commercial auto and homeowners insurance in the Northeast and mid-Atlantic regions. We pride ourselves on our commitment to exceptional customer service and our empowering work environment.

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