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Sales & Customer Service Representative

2 months ago

Fremont, California, United States Massage Envy Full time

Overview:

We're seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. As a key member of our team, you will be responsible for delivering an exceptional customer experience and promoting the value of Total Body Care.

Perks & Benefits:

  • Competitive hourly pay plus bonuses and commissions
  • Matching 401(k) plan
  • Paid time off for full-time employees
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free service each month
  • Discounts on select products

Responsibilities:

  • Provide outstanding customer service and ensure every guest feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone outreach

Culture & Support:

  • Trained leadership that is invested in your success
  • Award programs to recognize outstanding performance
  • A caring community that values individuality and knowledge sharing

We're looking for a team player who is passionate about delivering exceptional customer experiences and promoting the value of Total Body Care. If you're a motivated and customer-focused individual who is looking for a rewarding career opportunity, we encourage you to apply.