Sales and Service Representative

6 days ago


Fremont, California, United States Gillman Home Center Full time
Job Summary

We are seeking a highly skilled and customer-focused Sales and Service Representative to join our team at Gillman Home Center. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with their building material needs, and working closely with our Outside Sales Representatives to drive sales growth.

Key Responsibilities
  • Customer Service: Provide excellent service to customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our building material products, including their features, benefits, and applications.
  • Sales Support: Assist Outside Sales Representatives with entering orders, creating special orders, and billing out customers.
  • Order Processing: Process customer orders accurately and efficiently, ensuring that all products are invoiced and delivered on time.
  • Inventory Management: Maintain accurate inventory levels, ordering products as needed to meet customer demand.
  • Team Collaboration: Work closely with other departments, including sales, customer service, and operations, to ensure seamless communication and execution of customer requests.
  • Continuous Improvement: Stay up-to-date with industry trends, product developments, and best practices to continuously improve sales and customer service processes.
Requirements
  • Education: High school diploma or equivalent required; 1-3 years of related experience or training preferred.
  • Experience: 3+ years of experience in the building materials/construction industry; 1+ years of customer service experience.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; strong problem-solving and analytical skills.
Benefits
  • Medical Insurance: Comprehensive medical insurance plan.
  • Dental and Vision Insurance: Dental and vision insurance plans.
  • 401(k) Plan: Employer-matched 401(k) plan.
  • Employee Discount: Discount on building materials and services.
  • Vacation Time: Generous paid time off policy.


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