Customer Communications Representative

5 days ago

Fort Wayne, Indiana, United States Elevate Energy Team Full time
Job Description

Elevate Energy Team is a prominent business consulting and communications firm that has been nationally recognized for its innovative customer communications strategies and ability to exceed projected sales margins. Our mission is to assist our clients in new customer acquisitions, expand their market reach, and continue to help them dominate in the renewable energy industry.

To successfully achieve our vision, we are seeking ambitious, zealous, and pioneering individuals to join our team as Customer Communications Team Members.

Key Responsibilities:
  • Deliver Public Presentations: Educate potential customers on the benefits of our client's products, services, and promotions.
  • Enhance Customer Satisfaction: Provide potential customers with utmost customer service and a personalized purchasing experience through active listening.
  • Identify Customer Needs: Troubleshoot to resolve any problems and customize purchases according to the customer's needs.
  • Upsell and Drive Sales: Utilize product knowledge, competitive pricing, and market research to upsell our client's products and services.
  • Record Customer Information: Ensure that the customer's contact information, installation dates, and product package is recorded accurately.
  • Collaborate with Team Members: Strategize with fellow Customer Communications Team Members on effective communications techniques that increase customer engagement.
  • Stay Informed: Maintain current knowledge on our client's products, services, promotions, sales targets, and campaign goals by attending all virtual conference calls and on-site training.
  • Collaborate with Sales and Customer Service Teams: Work with Sales Executives and senior-level Customer Service team members to establish and attain all targets and goals.
Preferred Skills:
  • Persuasive Communication: Successfully paint the picture to our targeted audience.
  • Entrepreneurial Spirit: Exceed our client's goals and expectations.
  • Team-Spirited: Adapt to working in fast-paced environments.
  • Solution-Oriented: Take initiative to finding answers instead of staying complacent with current challenges.
  • Professional Representation: Dedicated to building long-lasting relationships with our consumers.
Basic Qualifications:
  • Education: High School Diploma or equivalent qualifications required.
  • Experience: 1-3 years of experience working in Sales, Promotions, Customer Service, or other related fields preferred.
  • Reliable Transportation: Reliable transportation to on-site location required.

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