Customer Service Representative

20 hours ago


Fort Wayne, Indiana, United States Amanda Elam - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Amanda Elam - State Farm Agent. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build and maintain strong relationships with our customers, providing prompt and personalized service to meet their needs.
  • Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide accurate and friendly service to ensure customer satisfaction.
  • Insurance Needs Assessment: Use a customer-focused approach to educate customers about insurance options, identify their needs, and provide tailored solutions.
  • Communication and Collaboration: Effectively communicate with customers, colleagues, and other stakeholders to ensure seamless service delivery and promote business growth.
Requirements
  • Customer Service Focus: Dedicated to providing exceptional customer service and building strong relationships with customers.
  • Communication Skills: Excellent communication and interpersonal skills to effectively interact with customers and colleagues.
  • Problem-Solving: Proactive and able to resolve customer issues in a timely and professional manner.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within our office.
  • Benefits Package: Paid time off, health benefits, and valuable career-building experience.


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