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Customer Service Representative

2 months ago

Fort Wayne, Indiana, United States Chris Moring - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth through effective marketing and sales strategies.

Key Responsibilities
  • Customer Relationship Building: Forge enduring relationships with clients, proactively follow up to ensure continued satisfaction, and employ a customer-centric approach to guide clients through comprehensive insurance options.
  • Business Development: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse client needs.
  • Communication and Problem-Solving: Employ exceptional communication skills across all channels, demonstrate a people-centric mindset with a keen eye for detail, and proactively resolve customer inquiries in a timely and efficient manner.
What We Offer
  • Competitive Compensation: Salary plus commission/bonus structure.
  • Benefits Package: Paid time off (vacation and personal/sick days), flexible hours, and professional development opportunities.
  • Career Advancement: Abundant opportunities for career growth and advancement within our agency.
Requirements
  • Marketing and Sales: Genuine interest in marketing products and services that align with client needs and preferences.
  • Communication and Problem-Solving: Exceptional communication skills, a people-centric mindset, and proactive problem-solving abilities.
  • Technical Skills: Proficiency in learning and navigating computer functions efficiently.
  • Teamwork and Collaboration: Collaborative spirit, thriving in a dynamic team environment.