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Customer Service Representative

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Fort Wayne, Indiana, United States Brittany Greene - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Brittany Greene - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive business growth.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with customers to ensure their needs are met and exceeded.
    • Follow up with customers as needed to ensure satisfaction and resolve any issues.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate and deliver exceptional customer experiences.
    • Communicate effectively with team members to ensure seamless service delivery.
Requirements
  • Dedicated to Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Effective Communication Skills
    • Communicate clearly and effectively with customers and team members to ensure seamless service delivery.
  • Problem-Solving Skills
    • Proactively identify and resolve customer issues to ensure satisfaction and loyalty.
Benefits
  • Competitive Hourly Pay and Commission/Bonus Structure
    • Enjoy a competitive hourly pay rate, plus commission and bonus opportunities to drive your earnings.
  • Growth Opportunities
    • Develop your skills and career with opportunities for growth and advancement within our agency.
  • Paid Time Off and Benefits
    • Enjoy paid time off, including vacation and personal/sick days, to maintain a healthy work-life balance.