Laboratory Client Service Associate

2 weeks ago


Raleigh, North Carolina, United States UNC Health Care Full time

Position Title: Laboratory Client Service Associate

Job Overview:

Join a dynamic team dedicated to enhancing the health and wellness of the communities we serve. As a Laboratory Client Service Associate, you will play a crucial role in providing exceptional customer service and facilitating laboratory services.

Key Responsibilities:

  1. Adhere to safety protocols by wearing appropriate personal protective equipment (PPE) and maintaining a clean work environment.
  2. Exhibit excellent customer service skills when handling phone inquiries, transferring calls, and communicating laboratory results.
  3. Maintain proficiency in hospital and laboratory information systems, ensuring accurate patient registration and test ordering.
  4. Collect and verify patient demographic information, ensuring compliance with all regulatory requirements.
  5. Perform specimen collection using various techniques, ensuring adherence to established protocols and maintaining patient identification.
  6. Process outreach specimens and ensure proper labeling and documentation to uphold laboratory integrity.
  7. Manage departmental supplies and assist in training new staff members on standard operating procedures.

Qualifications:

Education: High school diploma or GED required.

Licensure/Certification: Phlebotomy certification is strongly preferred.

Experience: One year of phlebotomy experience is required for candidates with a high school diploma; no prior experience is necessary for graduates of a phlebotomy program.

Skills and Abilities: Strong communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.

Become a vital part of our organization and contribute to our mission of delivering high-quality healthcare services.



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