Laboratory Client Service Associate
2 weeks ago
Position Title: Laboratory Client Service Associate
Job Overview:
Join a dynamic team dedicated to enhancing the health and wellness of the communities we serve. As a Laboratory Client Service Associate, you will play a crucial role in providing exceptional customer service and facilitating laboratory services.
Key Responsibilities:
- Adhere to safety protocols by wearing appropriate personal protective equipment (PPE) and maintaining a clean work environment.
- Exhibit excellent customer service skills when handling phone inquiries, transferring calls, and communicating laboratory results.
- Maintain proficiency in hospital and laboratory information systems, ensuring accurate patient registration and test ordering.
- Collect and verify patient demographic information, ensuring compliance with all regulatory requirements.
- Perform specimen collection using various techniques, ensuring adherence to established protocols and maintaining patient identification.
- Process outreach specimens and ensure proper labeling and documentation to uphold laboratory integrity.
- Manage departmental supplies and assist in training new staff members on standard operating procedures.
Qualifications:
Education: High school diploma or GED required.
Licensure/Certification: Phlebotomy certification is strongly preferred.
Experience: One year of phlebotomy experience is required for candidates with a high school diploma; no prior experience is necessary for graduates of a phlebotomy program.
Skills and Abilities: Strong communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.
Become a vital part of our organization and contribute to our mission of delivering high-quality healthcare services.
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