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Residential Construction Warranty Specialist

2 months ago

Raleigh, North Carolina, United States Huff Consulting Full time
Job Summary:

The Construction Warranty Operations Manager is responsible for overseeing the resolution of warranty claims for residential construction projects, ensuring high-quality repair work, and maintaining customer satisfaction. This role requires the ability to manage contractors, inspect completed repairs, and perform minor repairs when needed. The manager will serve as the primary point of contact for homeowners with warranty concerns and ensure that all work complies with building codes, industry standards, and company quality expectations.

Key Responsibilities:
  1. Warranty Claims Management:

    • Review and respond to warranty claims from homeowners or clients.
    • Coordinate with contractors, subcontractors, and internal teams to address and resolve claims in a timely manner.
  2. Quality Assurance and Inspections:

    • Inspect repair work to ensure it meets company standards and building codes.
    • Conduct assessments of warranty-related issues to determine the necessary repairs.
    • Perform hands-on repairs for minor issues, such as drywall patching, fixing leaks, or adjusting doors and windows.
  3. Repair Work Management:
    • Ensure all work orders are completed to satisfaction and within the required time frame.
    • Address any deficiencies in repairs and provide guidance to contractors to meet standards.
  4. Project and Contractor Coordination:

    • Work with the construction team to address recurring issues and recommend preventive measures.
    • Develop strong relationships with subcontractors to ensure high-quality repairs and reliable work.
  5. Compliance and Standards:

    • Ensure all repairs comply with local building codes and company quality standards.
    • Stay up-to-date with industry best practices and safety protocols.
Qualifications:
  • Experience: 3-5 years of experience in residential construction, with hands-on repair skills.
  • Education: High school diploma or equivalent; certifications in construction management or related fields are a plus.
  • Skills:
    • Strong knowledge of building codes, residential construction processes, and materials.
    • Ability to perform minor repairs such as drywall, basic plumbing, and carpentry.
    • Excellent communication and customer service skills.
    • Ability to manage multiple warranty claims and repair projects simultaneously.
  • Physical Requirements: Ability to lift and carry up to 50 pounds, work in various weather conditions, and perform manual labor as needed.
Additional Requirements:
  • Licenses/Certifications: Valid drivers license and a clean driving record.
  • Bilingual Skills: Proficiency in both English and Spanish is preferred but not required.

This position offers a blend of management responsibilities and hands-on work, making it ideal for someone with strong construction knowledge and customer service skills.