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IT Support Specialist
2 months ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at ACL Digital. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation and security of our IT infrastructure.
Key Responsibilities- Provide technical support to our staff, ensuring they have the necessary technology to complete their work.
- Maintain and improve our technical systems, ensuring the organization's important files and information remain safe and intact.
- Manage and maintain our systems, including Windows Server 2016 and above, desktop operating systems, and applications.
- Administer and troubleshoot email, user management, account configuration, password resets, and login issues.
- Troubleshoot and triage monitoring system alerts for system and networking environments.
- Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge.
- Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
- Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
- Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
- Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
- Familiar with patch and vulnerability management.
- Experience with Microsoft AutoPilot.
- Intermediate knowledge of Backup Solutions.
- Proficient in troubleshooting common remote solutions such as RDP.
- Basic understanding of core network components.
- Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience).
- Must be a US Person.
- Minimum 1 year in IT (helpdesk/service desk/MSP).
- Security+ (CompTIA Security+).
- MS-900 / AZ-900.
- Previous experience in a fast-paced environment, such as an MSP, is a plus.
- Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
- Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
- Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
- Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
- Familiar with patch and vulnerability management.
- Experience with Microsoft AutoPilot.
- Intermediate knowledge of Backup Solutions.
- Proficient in troubleshooting common remote solutions such as RDP.
- Basic understanding of core network components.
- Ability to lift up to 35 pounds.
- This position requires the ability to sit/stand for extended periods of time, conduct work in an office environment and on computers for extended periods of time.
