Regional Field Service Manager

2 days ago


Albany, New York, United States Insight Global Full time
Regional Field Service Manager

We are seeking a highly skilled Regional Field Service Manager to join our team at Insight Global. As a key member of our organization, you will be responsible for managing and overseeing all aspects of field service within a specific region.

This includes operation and maintenance of all equipment, product delivery, installation, and preventative maintenance support in line with customer agreements and expectations.

You will assist in providing direction and coordination for regional and on-site service personnel, growing the region's Service business, and providing a regional service customer interface.

Key Responsibilities:

  • Manage and oversee all aspects of field service within a specific region
  • Operation and maintenance of all equipment, product delivery, installation, and preventative maintenance support
  • Provide direction and coordination for regional and on-site service personnel
  • Growing the region's Service business
  • Providing a regional service customer interface

Requirements:

  • Bachelor's degree or relevant industry experience
  • Experience in one of the following areas; Technical Support, Equipment Service and training
  • Experience overseeing multiple sites
  • Experience overseeing at least 10 reports
  • General understanding of costs that contribute and detracts from P&L
  • Experience managing customer KPI's

Preferred Qualifications:

  • Semiconductor Industry Experience
  • Power BI Experience

Benefits:

  • Medical, dental, and vision insurance
  • HSA, FSA, and DCFSA account options
  • 401k retirement account access with employer matching
  • Paid sick leave and/or other paid time off as provided by applicable law


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