Customer Service Specialist
1 week ago
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities:- Receive and initiate communications with customers and internal personnel
- Enter orders and other customer information into our computer system
- Interface with various departments to check deliveries and quotations
- Quote prices to customers and confirm in writing as required
- Use computer and customer files to look up order information and retrieve data from sales catalogs
- Participate in project and problem-solving teams
- Learn our products, services, and policies through various training programs
- Perform other duties as assigned
- High school diploma
- Associate's degree from a two-year college or technical school preferred
- Strong organizational skills with the ability to adapt and successfully multi-task
- Current working knowledge of Excel and Outlook
- Excellent interpersonal and communication skills
- Genuine desire to service the customer
- Ability to problem solve and think creatively
- Forms strong working relationships with the team
- Excellent time management skills
- Excellent verbal and written communication skills
Columbus McKinnon is a leading worldwide designer, manufacturer, and marketer of intelligent motion solutions that move the world forward and improve lives. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. We are proud of our heritage and committed to growing globally with a diverse and inclusive workforce.
Benefits:- Competitive hourly rate of $19.00/hour
- Comprehensive benefits package
- Opportunity to work with a leading company in the industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
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