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Customer Compliance Senior Specialist
2 months ago
Position Title: Senior Specialist, Customer Compliance
Job Overview:
The Senior Specialist in Customer Compliance plays a crucial role in ensuring the integrity of Customer Master Data across all ERP systems. This position is essential for maintaining accuracy and consistency while meeting customer expectations. Responsibilities include managing credits and returns, reviewing supplier agreements, and identifying process improvement opportunities. Collaboration with customers, sales representatives, customer service teams, and various internal departments is key to success in this role.
Key Responsibilities:
- Oversee the maintenance of Customer Master Data within ERP systems, regularly reviewing for accuracy and identifying efficiency enhancements.
- Evaluate and authorize credits submitted by Customer Service Representatives, ensuring precise processing and pinpointing training and improvement needs.
- Achieve established KPIs related to customer data processing and credit turnaround times, while identifying areas for enhancement.
- Monitor communication channels to ensure timely responses to inquiries.
- Manage customer claims, ensuring appropriate actions are taken, including root cause analysis and corrective measures.
- Develop reports and dashboards that reflect business activities and support managerial decision-making.
- Collaborate with plant personnel, warehouses, and credit departments regarding credits and warranty requests, identifying concerns and determining corrective actions.
- Adhere to established protocols for returns, credits, and warranty requests, verifying documentation for accuracy and identifying areas for improvement.
- Coordinate with Channel Partners to streamline online portals and customer templates for accurate transactions.
- Review supplier agreements to ensure accurate data transfer into ERP systems, assessing risks and opportunities.
- Conduct periodic audits of procedures to ensure compliance and identify areas for improvement.
- Engage with various departments to review compliance policies.
- Participate in training programs to understand the organization’s products, services, and policies.
- Facilitate employee training sessions on credit, warranty, and customer service processes.
- Create and maintain training documentation and standard operating procedures, focusing on efficiency improvements.
- Perform additional duties as assigned.
Qualifications:
- Associate's degree or equivalent experience in customer service or related fields.
Compensation:
Compensation ranges from $22.00 to $23.50 per hour, plus benefits. Pay may vary based on individual factors such as market location and job-related experience.
About Columbus McKinnon:
Columbus McKinnon is a premier global designer, manufacturer, and marketer of intelligent motion solutions that enhance efficiency and ergonomics in material handling. Our product range includes hoists, crane components, conveyor systems, rigging tools, and digital control systems. With nearly 150 years of experience, we are committed to safety and quality in commercial and industrial applications. As we expand globally, we seek dedicated and inspired employees to join our team.
Columbus McKinnon Corporation is an Equal Opportunity Employer, promoting a diverse and inclusive workforce and ensuring a Drug-Free Workplace.
