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Customer Service Representative
2 months ago
Job Summary/Overview
The Customer Service Specialist will be responsible for receiving customer inquiries, taking and entering orders, and providing information such as product technical data, pricing, scheduling, shipment and delivery data. The CSR will also provide Field Sales Managers, Territory Managers with information and assistance.
Key Responsibilities:
- Receive and initiate customer communications via phone and other channels.
- Enter orders and other forms of specific product or customer information via keyboard and data screens to the computer.
- Interface with internal teams to check deliveries on orders and quotations.
- Quote prices to customers on inquiries and confirm in writing if required.
- Use computer and customer files to look up order information and retrieve information from sales catalogs.
- Participate on project and problem-solving teams.
- Learn the organization's products, services, and policies through various training programs.
- Other duties as assigned.
Requirements:
- High school diploma
- Associate's degree from two-year college or technical school preferred
Compensation:
$19.00/HR – 21.00/HR + benefits
The total compensation package for this position may also include other elements dependent on the position offered.
About Columbus McKinnon:
Columbus McKinnon is a leading worldwide designer, manufacturer, and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning, and securing materials.
We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.
Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we're going.
We promote a diverse and inclusive workforce and are an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of various protected classes.
