Senior Banking Relationship Manager
5 hours ago
We are seeking a highly skilled and experienced Senior Banking Relationship Manager to join our team at Tata Consultancy Services. As a key member of our operations team, you will play a vital role in providing exceptional customer service and support to our members.
As a Senior Banking Relationship Manager, you will be responsible for facilitating service conversations on our Banking – Auto Loans line of business or product set. You will work within defined guidelines to collect requirements and respond with relevant solutions through client-defined parameters.
Key Responsibilities:- Provide operational support to members with their Banking – Auto Loans line of business or product.
- Review accounts and processes transactions that may require action.
- Identify and confirm the member's immediate request(s) and work to resolve issues.
- Explore member's needs and recommend to fund an outstanding Loan.
- Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.
- Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
- High School Diploma OR GED
- Banking, Lending experience would be an additional advantage
- Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures
- Strong interpersonal and communication skills
- Ability to prioritize and multi-task while navigating through multiple business applications
The estimated annual salary for this position is around $62,500-$72,000 depending on location and experience. Our company offers a range of benefits, including competitive compensation packages, opportunities for professional growth and development, and a collaborative work environment. We believe in recognizing and rewarding our employees' hard work and dedication, which is why we offer a comprehensive benefits package designed to meet the unique needs of our team members.
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