Senior Spa Experience Manager

3 weeks ago


San Antonio, Texas, United States Marriott International Inc Full time

We are seeking a highly skilled Senior Spa Experience Manager to join our team at JW Marriott San Antonio Hill Country Resort & Spa. As a key member of our spa team, you will play a vital role in delivering exceptional guest experiences and ensuring the highest level of service quality.



The ideal candidate will have a passion for delivering memorable experiences, a strong understanding of spa operations, and excellent communication skills. You will be responsible for overseeing the day-to-day operations of the spa, including managing reservations, confirming appointments, and providing exceptional customer service.



Job Description

As a Senior Spa Experience Manager, you will be responsible for:




  • Overseeing the day-to-day operations of the spa, including managing reservations, confirming appointments, and providing exceptional customer service
  • Developing and implementing strategies to improve guest satisfaction and loyalty
  • Collaborating with the spa team to ensure seamless service delivery and high-quality guest experiences
  • Managing staff schedules, training, and performance evaluations
  • Ensuring compliance with company policies, procedures, and quality standards


Required Skills and Qualifications

To be successful in this role, you will need:




  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Ability to lift up to 25 pounds and stand for long periods


Benefits

As a Senior Spa Experience Manager at JW Marriott San Antonio Hill Country Resort & Spa, you will enjoy a competitive salary range of $55,000 - $65,000 per year, depending on experience. You will also receive a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



Estimated Salary: $60,000 - $70,000 per year

Salary estimates are based on national averages and may vary depending on location and experience.



We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional guest experiences and have a strong background in spa operations, we encourage you to apply for this exciting opportunity.



JW Marriott San Antonio Hill Country Resort & Spa is a luxury resort located in the heart of Texas Hill Country. We offer a unique work environment that is both challenging and rewarding, with opportunities for career growth and professional development. Join our team and become part of a global hospitality company that values diversity, inclusivity, and exceptional service.


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