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Client Experience Manager
2 months ago
About the Role
As the leader of Bank Iowa Corporation's virtual banking operations and services, this role is pivotal in advancing the bank's virtual presence and offerings. This position oversees all aspects of the virtual banking operations, including overall leadership and management of the Client Experience (CX) team to ensure compliance with established standards and regulations.
Key Responsibilities
- Manage and develop the CX team in order to achieve individual, team, and organizational goals.
- Manage all daily operational aspects of the bank's virtual banking activities in an efficient and effective manner.
- Develop client relationship strategies that drive individual and team production goals, including developing referral networks and relationships with internal business partners and external contacts.
- Identify opportunities for improvements in service performance and recommend changes to enhance the client experience, improve processes, systems, organizational capability/capacity, or implement new products and services.
Requirements
- Bachelor's degree and/or ten years' previous experience in banking operations.
- Extensive background in bank operating policies and procedures and banking regulations (state and federal).
- Ideal candidates will have proven management, leadership, and coaching skills; strong customer service skills; strong attention to detail and time management skills; the ability to multi-task; possess strong communication skills; exhibit critical thinking and exemplary judgment and problem-solving skills; and exhibit proficiency in utilizing various systems/technology, mobile devices, and virtual communication platforms.
What We Offer
- A competitive financial package, including a bonus opportunity, a generous 401(k) match, and discretionary profit sharing.
- Robust benefits and wellness programs, including health, dental, and vision insurance, as well as a wellness program designed to help drive down premiums for benefits-eligible team members.
- Blending work and life, with a generous PTO bank, 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives.
- Continued learning opportunities, including formal and informal training settings, on-the-job training, and a tuition reimbursement program to support formal education programs.
- Community involvement, with company-sponsored volunteer opportunities, paid volunteer time off (VTO), and a recognition program that celebrates team members who exemplify the bank's values.
About Us
At Bank Iowa Corporation, our purpose is to empower people, inspire success, and foster growth. We are a leading independent Ag bank and the second-largest family-owned bank in the state of Iowa, serving 22 communities throughout the state. We value our team members as much as our clients and offer an environment where people care about each other like family.
We are an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued, and respected for all of who they are, regardless of differences.
