Customer Success Manager
4 weeks ago
About Verve
Verve is a pioneering company that aims to revolutionize wearable solutions for the workforce. Our first product is a cutting-edge, connected wearable system designed to reduce fatigue, mitigate risk of injury, and augment performance.
We are seeking an experienced and talented individual to drive our commercialization and go-to-market strategy. In this role, you will collaborate with a team of highly-skilled professionals who are leaders in their respective disciplines.
Key Responsibilities:
- Develop and execute a comprehensive commercialization strategy to drive business growth and customer adoption.
- Build and maintain strong relationships with customers, understanding their needs and pain points to deliver exceptional customer experiences.
- Manage a portfolio of accounts, serving as the primary point of contact for each customer.
- Collaborate with cross-functional teams to support product development, training, and support initiatives.
- Monitor and analyze customer adoption metrics, identifying areas for improvement and implementing data-driven solutions.
Requirements:
- Proven experience in commercialization, customer success, or a related field.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a dynamic, fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills, with a focus on data-driven decision making.
- Experience with wearable technology or a related field is a plus.
Verve is committed to building a diverse and inclusive team of individuals who share our passion for innovation and customer success. If you are a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply.
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