Customer Success Manager
4 days ago
At Meltwater, we're seeking a skilled Customer Success Manager to join our team. As a Customer Success Manager, you'll play a pivotal role in ensuring the continued success and satisfaction of our valued customers.
Key Responsibilities:
- Collaborate with internal stakeholders to align customer needs effectively.
- Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions.
- Empower clients with tools and resources to cultivate strong advocacy.
- Foster a deep understanding of customers' organizational context and objectives.
- Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities.
- Proactively engage with accounts ahead of renewal dates to support renewals and mitigate risks.
- Take ownership of customer account gross retention.
- Drive client engagement and product adoption.
- Conduct thorough onboarding and training sessions for new customers.
- Gather customer feedback through executive business reviews.
Requirements:
- A Bachelor's degree or higher is preferred.
- Demonstrated expertise in customer success, account management, or a related field.
- Exceptional communication and interpersonal skills.
- Results-driven mindset.
- Proactive approach in identifying and addressing customer needs and opportunities.
- Collaborative spirit.
- Excellent written and verbal communication skills in English.
What We Offer:
- Comprehensive paid time off.
- Excellent medical, dental, and vision options.
- 401(k) matching, life insurance, commuter benefits, and parental leave plan.
- Complimentary CalmApp subscription.
- Energetic work environment with a hybrid work style.
- Thrive within our inclusive community and seize ongoing professional development opportunities.
- Base Salary of $43,860 - $51,600 USD per year + discretionary quarterly bonus + uncapped quarterly commissions.
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