Customer Success Manager

4 days ago


Chicago, Illinois, United States Meltwater Full time
Customer Success Manager Job Description

At Meltwater, we're seeking a skilled Customer Success Manager to join our team. As a Customer Success Manager, you'll play a pivotal role in ensuring the continued success and satisfaction of our valued customers.

Key Responsibilities:

  • Collaborate with internal stakeholders to align customer needs effectively.
  • Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions.
  • Empower clients with tools and resources to cultivate strong advocacy.
  • Foster a deep understanding of customers' organizational context and objectives.
  • Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities.
  • Proactively engage with accounts ahead of renewal dates to support renewals and mitigate risks.
  • Take ownership of customer account gross retention.
  • Drive client engagement and product adoption.
  • Conduct thorough onboarding and training sessions for new customers.
  • Gather customer feedback through executive business reviews.

Requirements:

  • A Bachelor's degree or higher is preferred.
  • Demonstrated expertise in customer success, account management, or a related field.
  • Exceptional communication and interpersonal skills.
  • Results-driven mindset.
  • Proactive approach in identifying and addressing customer needs and opportunities.
  • Collaborative spirit.
  • Excellent written and verbal communication skills in English.

What We Offer:

  • Comprehensive paid time off.
  • Excellent medical, dental, and vision options.
  • 401(k) matching, life insurance, commuter benefits, and parental leave plan.
  • Complimentary CalmApp subscription.
  • Energetic work environment with a hybrid work style.
  • Thrive within our inclusive community and seize ongoing professional development opportunities.
  • Base Salary of $43,860 - $51,600 USD per year + discretionary quarterly bonus + uncapped quarterly commissions.


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