Oracle Case Management Specialist
2 weeks ago
Oracle Case Management Specialist
Hybrid Opportunity
Long-Term Engagement
Amtex Systems Inc. is seeking an experienced Oracle consultant to join our team for an upcoming project. The role involves the implementation of Oracle Case Management, focusing on enhancing HR Help Desk functionalities.
Key Responsibilities:
• Collaborate with stakeholders to evaluate current case management workflows, identify future needs, and propose Oracle Case Management solutions tailored to client specifications.
• Streamline and standardize case management processes to eliminate inefficiencies.
• Facilitate quick access for managers to case details and documentation from a centralized location, promoting collaborative efforts among team members.
• Enable the upload of essential documentation and provide a real-time overview of case statuses, progress, and performance metrics.
• Develop and document functional specifications based on client requirements, designing customized solutions within the Oracle Case Management framework.
• Configure the Oracle Case Management module and maintain the configuration documentation.
• Assist clients through unit, systems integration, and user acceptance testing, developing relevant test cases and scripts.
• Work closely with project management, technical teams, security, change management, and training personnel.
• Offer insights on best practices for case management reporting and analytics.
• Advise on optimal role-based security design practices.
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