Licensed Health Insurance Specialist

3 weeks ago

Orlando, Florida, United States OneMCI Full time
About the Role

We are seeking a highly skilled Licensed Health Insurance Specialist to join our team at OneMCI. As a key member of our organization, you will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.

Key Responsibilities
  • Customer Education: Provide information to customers about various healthcare options and insurance policies, helping them make informed decisions.
  • Policy Selection: Assist customers in choosing the appropriate insurance policy that fits their needs, ensuring they receive the best coverage for their circumstances.
  • Customer Engagement: Engage with customers to understand their requirements and provide relevant solutions, building trust and loyalty.
  • Regulatory Compliance: Ensure that all activities and advice comply with insurance regulations and company policies, maintaining the highest standards of professionalism.
  • Service Delivery: Deliver high-quality service to ensure customer satisfaction and retention, exceeding expectations in every interaction.
  • Customer Support: Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions, providing timely and accurate information.
  • Documentation: Maintain accurate and up-to-date customer information and documentation, ensuring seamless communication and record-keeping.
  • Industry Knowledge: Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
  • Sales and Promotion: Promote various insurance products and services to meet sales targets and business objectives, driving growth and revenue.
  • Conflict Resolution: Resolve any concerns that customers may have with their insurance policies, addressing issues promptly and fairly.
  • Team Collaboration: Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management, fostering a culture of teamwork and excellence.
  • Professional Development: Participate in ongoing training and professional development to maintain licensure and improve skills, staying up-to-date with industry best practices.
Requirements
  • Education: High school diploma or equivalent required.
  • Licensure: Must hold a valid Healthcare Insurance License.
  • Experience: Previous call center experience preferred.
  • Technical Skills: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Communication Skills: Excellent oral and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Organizational Skills: Strong organizational abilities, with the capacity to multitask effectively and manage competing priorities.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Flexibility: Flexible schedule, with the ability to adapt to changing circumstances and priorities.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues.
  • Attendance: Dependable in completing assignments and maintaining attendance, with a strong commitment to meeting deadlines and expectations.
Work Environment

This role operates in a professional office environment, with a focus on delivering exceptional customer service and support. The ideal candidate will be comfortable working in a fast-paced environment, with a strong ability to multitask and prioritize tasks effectively.

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