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Licensed Life and Health Insurance Specialist
2 months ago
About the Role:
We are seeking a highly motivated and dedicated Licensed Life and Health Call Center Representative to join our team at ValorVIP. As a key member of our customer service team, you will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.
Key Responsibilities:
- Provide accurate and up-to-date information to customers about various healthcare options and insurance policies.
- Help customers choose the appropriate insurance policy that fits their needs by engaging with them to understand their requirements and providing relevant solutions.
- Ensure that all activities and advice comply with insurance regulations and company policies.
- Deliver high-quality service to ensure customer satisfaction and retention.
- Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
- Maintain accurate and up-to-date customer information and documentation.
- Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
- Promote various insurance products and services to meet sales targets and business objectives.
- Resolve any concerns that customers may have with their insurance policies.
- Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
- Participate in ongoing training and professional development to maintain licensure and improve skills.
Requirements:
- High school diploma or GED.
- Must hold a valid Healthcare Insurance License.
- Previous call center experience is preferred.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Excellent oral and written communication skills.
- Strong organizational abilities and interpersonal skills.
- Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
- Capable of functioning efficiently in a fast-paced environment.
- Dependable in completing assignments and maintaining attendance.
Working Conditions:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
What We Offer:
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
