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Licensed Life and Health Insurance Specialist
2 months ago
Job Type: Full-Time
Location: Remote Work-at-Home
MCI Careers is seeking a highly motivated and dedicated Licensed Life and Health Call Center Representative to join our team. As a key member of our customer service team, you will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.
Key Responsibilities:- Provide information to customers about various healthcare options and insurance policies.
- Help customers choose the appropriate insurance policy that fits their needs.
- Engage with customers to understand their requirements and provide relevant solutions.
- Ensure that all activities and advice comply with insurance regulations and company policies.
- Deliver high-quality service to ensure customer satisfaction and retention.
- Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
- Maintain accurate and up-to-date customer information and documentation.
- Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
- Promote various insurance products and services to meet sales targets and business objectives.
- Resolve any concerns that customers may have with their insurance policies.
- Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
- Participate in ongoing training and professional development to maintain licensure and improve skills.
- A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
- Two 21 monitors are needed.
- A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
- You must provide your own headset.
MCI Careers offers competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
Physical Requirements:This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
