Licensed Health Insurance Specialist
2 months ago
Job Type: Full-Time
Location: Onsite, Orlando, FL
MCI, a leading Business Process Outsourcing (BPO) company, is seeking an onsite Licensed Health Insurance Specialist to play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.
Key Responsibilities:- Provide information to customers about various healthcare options and insurance policies.
- Help customers choose the appropriate insurance policy that fits their needs.
- Engage with customers to understand their requirements and provide relevant solutions.
- Ensure that all activities and advice comply with insurance regulations and company policies.
- Deliver high-quality service to ensure customer satisfaction and retention.
- Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
- Maintain accurate and up-to-date customer information and documentation.
- Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
- Promote various insurance products and services to meet sales targets and business objectives.
- Resolve any concerns that customers may have with their insurance policies.
- Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
- Participate in ongoing training and professional development to maintain licensure and improve skills.
- High school diploma or GED
- Must hold a valid Healthcare Insurance License
- Previous call center experience is preferred.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Excellent oral and written communication skills.
- Strong organizational abilities and interpersonal skills.
- Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
- Capable of functioning efficiently in a fast-paced environment.
- Dependable in completing assignments and maintaining attendance.
- A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
- Two 21 monitors are needed.
- A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
- Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems.
- You must provide your own headset.
- Must be authorized to work in the country where the job is based.
MCI offers competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
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