Health Insurance Specialist

2 weeks ago

Orlando, Florida, United States OneMCI Full time
Job Title: Licensed Health Insurance Specialist

Job Type: Full-Time

Location: Onsite, Orlando, FL

MCI, a leading Business Process Outsourcing (BPO) company, is seeking an onsite Licensed Health Insurance Specialist to educate and guide customers in selecting insurance policies that meet their needs.

Key Responsibilities:

  • Provide information to customers about various healthcare options and insurance policies.
  • Help customers choose the appropriate insurance policy that fits their needs.
  • Engage with customers to understand their requirements and provide relevant solutions.
  • Ensure that all activities and advice comply with insurance regulations and company policies.
  • Deliver high-quality service to ensure customer satisfaction and retention.
  • Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
  • Maintain accurate and up-to-date customer information and documentation.
  • Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
  • Promote various insurance products and services to meet sales targets and business objectives.
  • Resolve any concerns that customers may have with their insurance policies.
  • Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
  • Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements:

  • A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
  • Two 21" monitors are needed.
  • A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
  • You must provide your own headset.
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.

About MCI:

MCI is a diverse and inclusive company that values diversity and inclusion. We offer competitive compensation packages, professional development opportunities, and a collaborative work environment.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

MCI is an equal opportunity employer and welcomes applications from diverse candidates.

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