Guest Services Supervisor
2 weeks ago
OUR STORY
Equinox Group represents a rapidly expanding collection of the most prominent, experiential, and unique lifestyle brands in the world. We are continuously exploring what’s next in enhancing life and boldly advancing the lifestyle brands and experiences that define it. Alongside Equinox, our other esteemed brands, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media, are recognized for motivating and inspiring both members and employees to maximize their potential. Our brand portfolio is globally acknowledged, with locations in every major city across the United States and in cities like London, Toronto, and Vancouver.
OUR CODE
We are dedicated to high performance living and embody our principles by investing in our health and fitness. We believe that everyone possesses untapped potential, and it requires a disruptive approach to unlock it. We dream big and refuse to accept the status quo. We sweat the details and consistently strive for 110% to support one another in delivering the Equinox experience and helping our members achieve outstanding results. We are obsessed with innovation, staying ahead of trends in fashion, culture, and consumer behavior. We are not just a company; we are a community committed to each other's success. We value humility and a team-oriented approach at every level of our organization.
If you are a high-performing individual who is passionate about success and inspiring others, we are eager to discuss career opportunities with you.
Position Overview
Equinox is seeking a Front Desk Manager on Duty to contribute to the Equinox experience at our premier location. This role is ideal for a candidate looking to make a meaningful impact within a vibrant and evolving organization. Key responsibilities include:
- Delivering exceptional customer service to members, prospective members, and guests
- Coaching and leading a team effectively
- Assisting the Front Desk Manager with hiring, training, and supervising staff
- Professionally welcoming members and guests
- Scanning membership IDs
- Handling phone inquiries
- Updating member accounts
- Maintaining a tidy lobby area
- Availability for opening shifts
To excel in this role, candidates should meet the following minimum requirements:
- Prior experience in customer service
- Dependable, professional, computer literate, energetic, and personable
- Interest in health, fitness, and/or sports
AS A MEMBER OF THE EQUINOX TEAM, YOU WILL ENJOY:
- Competitive salary, benefits, and industry-leading commission opportunities for club employees
- Complimentary club membership
- Perks and incentives related to our products and services, including Personal Training, Pilates, Spa, and Shop
This job description outlines the general requirements for the position and is not an exhaustive list of duties, responsibilities, or qualifications. Additional tasks may be assigned as necessary to ensure the effective operation of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website.
All information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
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