Guest Services Supervisor

2 weeks ago


Carlsbad, United States Grand Pacific Resorts Full time
Job Overview

Location
Grand Pacific Resorts

Employment Type
Full Time

Compensation
$20.50 Hourly

Work Schedule
Varied

POSITION SUMMARY
Responsible for managing the daily functions of the Front Desk and Guest Services departments to guarantee optimal guest satisfaction. Act as the primary liaison for guests and various hotel departments in the absence of the Front Office Manager.

KEY RESPONSIBILITIES
  • Ensure adherence to all front desk and communication protocols, including accurate guest check-in and check-out procedures, prompt telephone service, and effective handling of guest inquiries and issues.
  • Supervise and mentor front desk personnel and operators, facilitate onboarding and continuous training, and ensure all responsibilities are fulfilled efficiently and on time.
  • Oversee daily room inventory, manage corporate lounge operations, and ensure completion of all necessary reporting.
ADDITIONAL FUNCTIONS
  • Provide training during overnight shifts to gain proficiency in Night Audit responsibilities as required.
  • Support Guest Relations and Receivables as needed.
  • Implement and oversee safety and sanitation standards, including adherence to health protocols.
REQUIRED SKILLS AND QUALIFICATIONS
  • Strong communication, organizational, and leadership abilities.
  • Detail-oriented with the capacity to effectively manage staff and guest needs.
  • Basic computational and computer skills are essential.
Education & Experience
  • High School diploma or equivalent.
  • Prior experience in front desk operations is mandatory, with supervisory experience preferred.
Attendance Policy
  • Consistent attendance in accordance with hotel standards is mandatory.
  • Subject to disciplinary measures for irregular attendance or lateness.
Note
Grand Pacific Resorts is the employer of all associates. This job description is not a contract of employment, and associates have the right to terminate their employment at any time. The company reserves the right to modify job functions and responsibilities as necessary.

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