Patient Access Coordinator

1 week ago


Fargo, North Dakota, United States Rural Psychiatry Associates Full time
Job Title: Patient Access Coordinator

Rural Psychiatry Associates is seeking a highly organized and detail-oriented Patient Access Coordinator to join our team in Fargo. As a key member of our clinical operations team, you will play a vital role in ensuring seamless patient access to our mental health services.

Key Responsibilities:

  • Utilize a multi-phone line system to answer incoming calls and direct calls to appropriate staff or department;
  • Make appointment reminder calls and reschedule appointments as needed;
  • Utilize internal email and voicemail to relay messages to appropriate staff;
  • Greet patients, visitors, vendors, and delivery personnel in a prompt and friendly manner;
  • Inquire about customers' needs, provide information and guidance as needed, and direct concerns appropriately;
  • Distribute patient satisfaction surveys to patients;
  • Distribute employment applications to prospective applicants;
  • Schedule appointments for patients and vendors using AdvancedMD database;
  • Print daily schedules and fee sheets;
  • Create and revise print materials as needed;
  • Compose letters and emails from dictated messages as requested;
  • Complete mass mailings;
  • Prepare and distribute reports as requested;
  • Contact vendors as requested for business needs;
  • Assist with the coordination of the clinic's provider schedule;
  • All other related duties as assigned.

Requirements:

  • High school graduate or equivalent;
  • Proficient with the use of computers and various office equipment.

About Rural Psychiatry Associates:

We are a growing clinic dedicated to providing mental health care to people and locations that otherwise are unable to easily access these services. We provide mental health care through hospitals, clinics, schools, and senior living facilities throughout North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska.



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