Senior Service Designer
5 days ago
About the Role
The Senior Service Designer is a key member of the Services Pursuit team, responsible for assessing customer requirements, developing service design, and pricing solutions. This role requires a strong understanding of IT services, including Workplace, Datacenter, Networking & Unified Communications, and Cross-functional areas.
Key Responsibilities
- Qualification of Managed Services Opportunities
- Support the analysis of customer requirements
- Qualify opportunities and customer requirements against Computacenter's capabilities and strengths
- Coordinate marketing support and ensure Computacenter brand compliance
- Service Design
- Assess and clarify customer requirements
- Map requirements against Computacenter's existing capabilities
- Maximize opportunities to utilize the Shared Service Factory and other core propositions
- Consider services outside of Computacenter's existing capabilities
- Define and communicate requirements for Transition & Transformation
- Collaborate with the Solution Manager to develop the solution/design (technical, operational, commercial)
- Create costing for developed services across the entire Services area
- Agree on solution design and costing with Delivery teams
- Ensure successful handover to relevant support organizations
- Create complex pricing
- General
- Embody and support Computacenter's mission and core values
Requirements
- Strong experience pricing large, complex IT Infrastructure projects
- Good service understanding of IT Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional)
- Good understanding of the IT outsourcing market and competition
- Commercial capability in a business-focused IT environment
- Legally eligible to work in the United States
- Ability to build relationships with internal stakeholders and ISPs
- Effective communication at all levels
- Analytical and risk-aware approach
- Ability to work independently and as part of a team
- Prioritize workload and manage personal flexibility
- Results-driven through clear prioritization of deliverables
- Ability to work under time pressure
- Minimize risk to bid deliverables and prioritize customer needs
About Computacenter
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.
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