Help Desk Technician L2
4 weeks ago
Job Title:
Help Desk Technician L2
Job Summary:
We are seeking a highly qualified individual to join our team as a Level Two Help Desk Technician. As a key member of our support team, you will be responsible for delivering exceptional technical support to our clients.
Key Responsibilities:
- Provide Tier 1 support for password resets, new account setups, and customer account features
- Manage accounts access, file, print, and access permissions
- Identify and troubleshoot technical interface and system-level issues
- Log service requests and route them to the appropriate experts
- Contribute to the knowledge base with documented problem resolutions and service request solutions
Requirements:
- 6 years of experience/education in IT support/help desk functions
- Experience with Remedy and/or ServiceNow ticketing system preferred
- Secret Clearance
- Minimum high school diploma
- Minimum DoD 8570 IAT I compliance
Benefits:
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Paid Parental leave
- Tuition reimbursement
- Paid federal holidays
Company Overview:
Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Equal Opportunity Employer:
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
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