IT Support Specialist

2 days ago


East Saint Louis, Illinois, United States JMark Services Inc. Full time
Job Summary

JMARK Business Solutions Inc. is seeking a skilled IT Support Specialist to join our team as an onsite IT resource in St. Clair, MO for one of our Banking Clients. The ideal candidate will provide evaluation and support for the day-to-day IT activities, training and guidance to the internal staff and clients, and keep them updated with new technologies as needed.

Key Responsibilities

• Provide day-to-day IT/Desktop functions for an environment of approximately 125 users, serving as liaison with contracted IT company and vendor software support companies.
• Respond to IT requests through calls, emails, and tickets, and assist team members with resolving IT issues.
• Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
• Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
• Utilize de-escalation skills and escalate cases when necessary to IT support provider.
• Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
• Assist in developing systems and procedures to deliver quality service to end users.
• Ensure laptops and mobile devices remain up-to-date with patching and antivirus rules.
• Update job knowledge by participating in educational opportunities.
• Assist with vendor third party application support.
• Review employee phish alerts and handle accordingly.

Requirements

• Minimum of one year working in a technical operating capacity.
• Previous experience working on help desk tickets or desktop support preferred.
• Experience in a banking/financial related environment preferred.
• Previous Window Server experience is a plus.
• Previous Active Directory experience preferred.
• Previous experience with Mobile Device Management (MDM) preferred.
• High School graduate or equivalent required.
• Excellent organizational and analytical skills.
• Understanding of and adherence to all data and physical security and confidentiality policies and procedures.
• Exceptional customer service skills.

Work Environment

This is a full-time weekday position, requiring occasional evening and weekend hours to assist with off-hour IT tasks. The pay range for this role is $40,000 - $55,000 USD per year (St. Clair, MO).

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