Information Technology Help Desk Consultant

6 months ago


East Providence, United States Roessel Joy Full time
Job Description
Roessel Joy has partnered with an established private non-profit organization to hire an Information Technology Help Desk Consultant. The Information Technology Help Desk Consultant has the opportunity to prove themselves and ultimately become a full-time, permanent employee of the organization. The ideal candidate for this position has significant experience working in IT; more specifically, the ideal candidate has significant AV Support experience.

**This position is hybrid**

Requirements
• Ensure that company standards are met when configuring company computer systems
• Troubleshoot within systems and programs including, but not limited to, Windows 10, MAC OS, Linux Office Suite, Internet Explorer, and VPN/Network
• Handle any issues that arise with phones, printers, and other forms of office technology
• Perform hands on AV Support
• Support multiple operating systems
• Communicate with users to help resolve any issues they encounter
• Maintain a strong understanding of services provided by user support

Qualifications:
• 3+ years in a similar position
• AV Support and Poly AV experience
• Possess an intimate understanding of how Windows, MAC OS, and Linux operating systems work
• Possess strong communication skills
• Having a bachelor's degree preferred but not required
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