Applications Support Specialist

2 weeks ago


Glen Allen Virginia, United States Virginia Housing Development Authority Full time

Position Summary:
Become a vital part of Virginia Housing by stepping into the role of Applications Support Specialist.


This essential position will deliver assistance to users, showcasing a strong commitment to customer service, technical knowledge, and promptness through various problem-solving methods.

The individual in this role will offer technical assistance for specific business applications and will be responsible for escalating issues to the Senior Applications Support Specialist or Business Solutions Manager when necessary.

Virginia Housing is recognized as one of the leading housing finance organizations in the nation. Our mission is to empower Virginians to achieve quality, affordable housing through our collaborative public-private partnerships.

We prioritize employee engagement and are dedicated to fostering a healthy and diverse workforce. Our facilities include on-site amenities such as a fitness center and complimentary parking. We also provide educational resources to support your professional growth through both classroom and online training.

To excel in this position, candidates should possess:

- Several years of experience delivering technical support to teams within an organization or external stakeholders

- Familiarity with HUD systems or a comparable framework

- Experience in managing, troubleshooting, and updating hardware and software resources, along with involvement in project management and systems implementations

- The ability to simplify complex concepts for non-technical staff or clients

Preferred qualifications include experience in:
- Housing Choice Voucher program

- Elite system (a HUD system)

- Affordable housing initiatives

Applications and resumes are accepted exclusively online.

Compensation Range:
$80,768 - $104,966

This is a hybrid role with reporting responsibilities to the designated office.

A background check will be conducted as part of the employment process.

  • Equal Opportunity Employer
  • V3 Certified Military friendly employer


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