Application Support Specialist

1 month ago


Virginia Beach, United States Endurance IT Services Full time
Job DescriptionJob DescriptionApplication Support Specialist - 100% Remote

They are responsible for the deployment, monitoring, maintenance, troubleshooting and support management for IT Services. Require the ability to interact, develop, and communicate with stake holders.

DUTIES

1. Management of assigned incidents, requests, transforming problems into known errors, developing temporary solutions and alternatives to the errors, driving knowledge to front line support, and providing input to development teams and vendors for permanent resolutions.

2. Work as a team member or independently on tasks in support of IT projects. Participates in project planning processes.

3. Assists in the gathering of business requirements.

4. Serve as a liaison between users, other IT departments and vendors in coordination with project managers to provide technical solutions that address user needs.

5. Designs, tests, deploys, configures, validates and supports IT solutions to meet the business requirements.

6. Assists with setup and maintenance of test environments

7. Performs ongoing routine application maintenance tasks




Requirements

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES (KSA'S)


1. An Associate’s degree in Information Technology, Computer Science or related field or equivalent work experience.

2. Experience working in applications, systems or IT Operations

3. Strong problem-solving skills.

4. Excellent oral and written communication skills

5. Ability to work independently as well as an effective member of a team


PREFERRED SKILLS


1. Proficiency in Microsoft Office and other development tools, databases or applications as appropriate.

2. Knowledge of an agile team environment and process.

3. Knowledge of T-SQL and database programmability and structures



BenefitsHealth Insireance
Dental
Vision
401K
Paid days Off
Paid certs


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