Client Care Supervisor

7 days ago


Ashland, Massachusetts, United States MSPCA-Angell Full time
About the Role

We are seeking a highly skilled Client Care Supervisor to join our team at the Boston MSPCA-Angell. As a key member of our front office team, you will be responsible for providing exceptional client service and leading our Client Care Specialist team.

Key Responsibilities
  • Proactively address client issues and concerns, ensuring timely and effective resolution.
  • Monitor front office services to maximize efficiency and redirect assistance as needed.
  • Collaborate with the Management and Client Care team to prepare and plan work schedules and assignments.
  • Develop and implement training programs to enhance the skills and knowledge of front office staff.
  • Ensure consistency in accurate information and communication throughout the clinic visit experience.
  • Assist with the development and annual updating of front office training resources.
Requirements

We are looking for applicants with at least one year of experience working in a customer service supervisory role, preferably in a medical or related field. Excellent verbal and written communication skills are essential, as is the ability to work collaboratively as part of a team.

What We Offer

Our compensation package includes health, dental, and life insurance, a 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, employee discounts for pet health care, and free on-site parking.



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