Resort Front Office Supervisor

3 weeks ago


Tucson, Arizona, United States The Westin La Paloma Resort & Spa Full time

About Us

The Westin La Paloma Resort & Spa is a leading resort in Tucson, Arizona, offering an exciting work environment and opportunities for growth.

Job Title: Resort Front Office Supervisor

Job Summary

We are seeking a skilled and experienced Resort Front Office Supervisor to oversee the front office operations, ensure efficient guest service, and maintain brand standards.

Key Responsibilities

  • Implement company programs, prepare forecasts and reports, and assist in developing the Rooms Division budget.
  • Monitor and maintain front office systems and equipment, track guest satisfaction surveys, and provide training for entry-level associates.
  • Develop and implement controls for expense management, utilize labor management tools, and interact positively with customers to resolve problems.
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

Requirements

  • A minimum of 1 year of front desk experience is required.
  • You must have a high school diploma or equivalent and proficiency in PMS systems and computer literacy.
  • Hotel experience is preferred, and you should have advanced knowledge of brands' reward programs.
  • Able to handle cash and credit transactions, maintain a professional appearance, and communicate effectively with guests.

Benefits

  • We offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, Vision insurance programs through EyeMed, and Vacation, Sick, and Holiday programs.
  • Our 401(k) Savings Plan with matching funds and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives.
  • We partner with DailyPay, allowing our associates access to their earnings when they want them.

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.



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