Front Office Operations Manager
1 day ago
We have exciting employment opportunities to offer in our rooms division, food and beverage, and administrative departments. There are health and welfare benefits for full-time associates, paid time off, free meals daily in our associate dining room, and a discounted travel benefit at any one of 6,000+ Marriott hotels worldwide.
Sales Manager Job Description
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
Responsibilities:- Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
- Implement company and franchise programs.
- Prepare forecasts and reports and assist in the development of the Rooms Division budget.
- Monitor and maintain the front office systems and equipment to ensure their optimum performance.
- Track guest satisfaction surveys and maximize usage of the guest response tracking system.
- Provide training for entry level associates and supervisors.
- Develop and implement controls for expense management.
- Utilize labor management tools to schedule and control labor costs.
- Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
- Communicate both verbally and in writing to provide clear direction to staff.
- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
- Ensure compliance of front office, guest service, and PBX standard operating procedures and policies.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
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