Front Office Operations Manager

1 day ago


Tucson, Arizona, United States The Westin La Paloma Resort & Spa Full time
About The Westin La Paloma Resort & Spa in Tucson, Arizona. Our resort is nestled in the foothills of the Santa Catalina Mountains and features 487 rooms and 60,000 square feet of meeting space.

We have exciting employment opportunities to offer in our rooms division, food and beverage, and administrative departments. There are health and welfare benefits for full-time associates, paid time off, free meals daily in our associate dining room, and a discounted travel benefit at any one of 6,000+ Marriott hotels worldwide.

Sales Manager Job Description

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Responsibilities:
  • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
  • Implement company and franchise programs.
  • Prepare forecasts and reports and assist in the development of the Rooms Division budget.
  • Monitor and maintain the front office systems and equipment to ensure their optimum performance.
  • Track guest satisfaction surveys and maximize usage of the guest response tracking system.
  • Provide training for entry level associates and supervisors.
  • Develop and implement controls for expense management.
  • Utilize labor management tools to schedule and control labor costs.
  • Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  • Ensure compliance of front office, guest service, and PBX standard operating procedures and policies.
  • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.


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